Disclaimer for Orion website guarantee

Orion agrees to provide support equal to the ‘Essential care’ support plan for the first 3 months after a new site build has been completed under the conditions that no third parties have full Administrator level access. Clients will also be provided with a custom user role, restricting their access to updates allowing Orion to have full control.

Orion cannot guarantee 100% that a site under our support plan will not get hacked, but with a support plan in place if it ever does we will be able to restore the site from its latest backup and implement fixes to prevent the same attack.

Disclaimer for clients who do not continue with a support plan

Clients who do not agree to a support plan will be fully responsible for their sites maintenance and security and will be provided with full administrator level access. Clients are advised that sites that are not regularly maintained run an increased risk of being hacked, which can lead to their site being infected with malware, getting blacklisted by Google, or even being deleted.

Disclaimer for support plans

  • Monthly hours assigned to Content Management assistance does not accrue if not used.
  • If we discover a plugin is outdated/no longer supported we will advise on a replacement.

Requirements for subscribing to an Orion support plan

  • Orion must have built the site and it must not have been without a support plan for more than 3 months. Clients that wish to subscribe to a support plan that do not meet these requirements may occur an additional setup or crisis mode fee upon assessment.
  • Each support plan is valid for 1 website only.
  • eCommerce Sites and Membership Sites must select the ‘Premium care’ plan.
  • Website must be hosted on Orion’s server

FAQs

Why do I need Orion Support?

Managing updates and keeping on top of the latest security vulnerabilities takes time – a lot of time – that you could be better spending on your business, doing what you’re best at. Orion will also provide the peace of mind that the money you have invested in building you site is protected. Can you image losing your entire website? How would that impact your business?

What if updating a plugin breaks my site?

If it’s a known issue, we will fix it immediately. If the problem is unknown, we will spend one hour diagnosing and or fixing. If we cannot fix the problem, we will revert to the most recent back up and provide you with a cost estimate and let you decide how to move forward.

Can you move my site and or data?

Yes! We can move your site and or data to just about anywhere.

I have a bunch of “little things” I need changed on my site.

You are not alone. This is one of the most common issues our clients have. We can address small issues and misconfigurations with your plans support hours. If more time is needed, we will work with you to provide an affordable solution.

Monthly support plans

Essential Care (WordPress: $50 / Drupal: $80)

The minimum support that we recommend all sites have.

  • Security Monitoring
  • Monthly Offsite Backup and Restoration
  • Core Updates
  • Plugin/Modules Updates
  • Theme Updates

Checklist

  • Check server logs for any security warnings
  • Check error logs for any PHP/MySQL warnings
  • Update core
  • Update plugin(s)/module(s)
  • Update theme(s)

Plus Care (WordPress $100 / Drupal: $150)

Recommended for sites that are updated more regularly and for clients that need “little things” changed on their site.

  • Security Monitoring
  • Weekly Offsite Backup and Restoration
  • Core Updates
  • Plugin/Modules Updates
  • Theme Updates
  • Database Optimisation
  • 30 Minutes of Content Management Assistance

Only for WP

  • Monthly Maintenance Report
  • Unlimited Access to a Library of Video Tutorials

Checklist

  • Check server logs for any security warnings
  • Check error logs for any PHP/MySQL warnings
  • Update core
  • Update plugin(s)/module(s)
  • Update theme(s)
  • Optimise database
  • Content management assistance

Premium Care (WordPress $150 / Drupal: $225)

Wow, you’re serious about your business! This plan is for those trying to grow their business through their website and want to get the most out of it.

  • Security Monitoring
  • Daily Offsite Backup and Restoration
  • Core Updates
  • Plugin/Module Updates
  • Theme Updates
  • Database Optimisation
  • 1 Hour of Content Management Assistance
  • Monthly Website Analytics Report

Only for WP

  • Monthly Maintenance Report
  • Performance Checks
  • SEO Ranking

Checklist

  • Check server logs for any security warnings
  • Check error logs for any PHP/MySQL warnings
  • Update core
  • Update plugin(s)/module(s)
  • Update theme(s)
  • Optimise database
  • Content management assistance