1. What we will store
1.1 Account Information – when you establish web hosting services with Orion, you will be asked to provide contact and payment information which will be stored in our system for future billing and customer communication requirements.
1.1.1 Contact Information – This will include your name, address, phone number and email address and any.
1.1.2 Payment Information – Typically this may include your credit card number but may also include bank account details.
1.1.3 Additional Information – In the normal course of providing our web hosting services, we also create and maintain other information such as account status, system usage, plan type and support requests. All information collected by Orion will be used for the sole purpose of maintaining our relationship with you as The Customer.
2. What will we do with stored information?
2.1 Notifications – Orion will use customer information to notify The Customer of important system and service related issues including:
1. System upgrades;
2. Scheduled maintenance;
3. Network downtime;
4. Newly added services or features;
5. Any other communication deemed relevant to the continuance of your service.
2.2 As Required by Law – We will disclose customer information to relevant legal authorities in Australia when instructed to do so under Australian Law. We will also provide this information to the relevant legal authority if it is necessary to bring legal action against persons causing harm or interfering with the rights or property of Orion, our customers, or others.
2.3 – We do not sell or rent customer information.
4. Removal of stored information
4.1 Request to Remove Information – As long as The Customer has no active services under an account, certain details about a customer can be removed on request. However, due to service and invoice tracking for accounting purposes, not all information can be removed. For assistance with removing information, The Customer should contact our billing department by emailing:
4.2 While Services are Active – Orion is unable to maintain an active hosting or additional service without the storage of the information outlined in section one (1) of this policy.
5. Australian Privacy Principles Compliance
We comply with the Australian Privacy Principles.